Questions, feedback, or need more information?
Can’t find answers on our info pages, or anything remains unclear? Send us an email at service@jonmoore.com. Kindly provide your full name, phone number, and city of residence when reaching out. For after-sales support, please also attach photos of the relevant product.
Customer Support
📞 Phone: +1 224-524-8062 📩 Email: service@jonmoore.com 🕒 Support Hours (U.S. Central Time): Monday to Friday | 9:00 AM – 6:00 PM
Store Information
Store Name: Jon Moore Business Address: 7900 S Orange Blossom Trl Orlando, FL 32809 United States
Frequently Asked Questions
Q: How long will it take to receive my package? A: Please note that we generally need 3–7 business days to process and fulfill your order before shipment. We work hard to send out your package as quickly as we can. Once dispatched, delivery lead time depends on the shipping method you selected.
Q: What is your return policy? A: Once we receive and inspect your returned item, we will start processing your refund or exchange. Please allow a minimum of 14 days after we receive your item for return/exchange processing.
Q: How can I contact you about my order? A: You can reach us by email at service@jonmoore.com, or submit your inquiry through the contact form on this page.